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Customer Feedback

Advanced Elements is imported and sold by Nick Pipe at Vortex, an independent retailer. Vortex aims to provide the very best advice & support for what is now Advanced Elements' main UK presence. Some great reviews below, but if I do make a mistake with an order or there is a problem I'll do my best to resolve the problem is the most efficient way!

Customer Feedback

It is great to hear how you are getting on with your kayak, so please email Vortex once you've had a paddle. Thanks to our customers that have permitted their feedback to be published on the website:

Superb service! If only every online retailer were like you. Added bonus was the DPD delivery service, timely and efficient. Thank you so much. C.B., Fife.

Just bought two Advanced Frame kayaks and are extremely pleased with them, very easy to set up, they perform well in the sea, all in all, exactly what we wanted from an inflatable. Ease of transport with these makes all the difference. Nick was great to deal with, very helpful and knowledgeable.Thoroughly recommended! . P. Hodges, Isle of Wight.

Outstanding once again! Paddy, Suffolk.

A quick note to say thank you for the speed in your replies and the speed of the delivery. J.W. Essex.

Nick, A great big thank-you for all the advice, your patience and for getting all the gear to me so quickly and fuss-free. I've certainly got more than enough to get me going for a month in France but will no doubt be in touch as I get more competent and confident with a blow-up boat! I am delighted to be able to recommend you as a knowledgeable supplier and will certainly advise people to come to you for advice and a great deal. All the best. Roger.

Thanks so much Nick and all the very best. I can't believe that I ordered our new kayak after hours Thursday evening and it was here, in a remote part of the North West Scottish Highlands for 1pm Monday. Astonishing! This is the second time we've ordered from you - both times with flawless service. R.W, Gairloch.

Very impressive. Discovered my kayak was defective 15:00hrs on a bank holiday Monday (mice over winter months). Found your website and ordered a little over an hour later. Part dispatched 1st thing following morning and arrived shortly after midday today (Wednesday). All accompanied by clear email confirmations. Excellent service! Thanks. John, Hampshire.

Excellent service all round with helpful advice on the product at the time of purchase. It doesn't get better than that. First class! Allan. New Romney, Kent.