Customer Feedback

Advanced Elements is imported and sold by Nick Pipe at Vortex, an independent retailer. Vortex aims to provide the very best advice & support for what is now Advanced Elements' main UK presence. Some great reviews below, but if I do make a mistake with an order or there is a problem I'll do my best to resolve the problem is the most efficient way!

Customer Feedback

It is great to hear how you are getting on with your kayak, so please email Vortex once you've had a paddle. Thanks to our customers that have permitted their feedback to be published on the website:



A brief note to say thanks for the excellent service. I ordered a new floor for my dad's kayak yesterday (he is 81 and still uses his boat regularly by the way). It has just been delivered. Fantastic!

Andy, Bristol.

Fantastic service. Super fast delivery. All packaged well. Haven't tested yet, but sure everything will be all OK. Thanks Nick . Pete, Norfolk.

Very quick delivery. Ordered one day, arrived the next! Excellent service. Many thanks Nick. Scott, Epsom.

Outstanding once again! Paddy, Suffolk.

We identified the kayak that met our needs (two seater Lagoon) on Wednesday evening and placed our order.  Confirmation of order and planned despatch timings received via email later same evening.  Kayak received Friday lunchtime.  Could not have been more pleased with the product or helpful support given. As suggested, we had a dry run setting it up and followed the instructions - successfully inflated kayak with minimum fuss. Can't wait to get out on the water in next few days. M.S, Cardigan.

Always a fast order confirmation and despatch from Nick, thanks. Gary.

Easy to order via website, quick delivery. D.M, Stirling.

Excellent service, rang with a question about a 10 year old AE Expedition Lite. Nick not only knew what I was talking about but also gave advice on what part I needed. On the phone he was chatty and I felt like he was as interested in keeping me paddling as much selling me stuff. My order arrived next day well packaged, having received an email letting me know it was on its way, including a short personal note. Thank you for your help and great service. I am sure I will be back. John N, Edinburgh.

Fast response & follow up to my order, well packed & fast delivery Matt, Devon.

I have been out in my new Advanced Elements Expedition Elite Kayak twice now and spent over 10 hours in it,  exploring the local rivers and am totally loving it. It opens up access to hidden wildlife and scenery which I would never expected to see right in the middle of an urban area. Time spent it the boat provides the ultimate in peace and quiet and relaxation. A total revelation! Having previously done lots of SCUBA diving, skiing and sailing, I  can say truthfully that,  this kayak is without doubt,  my favourite investment in leisure equipment of all time. I really love my new boat. Setup and launch is easy, is supremely stable, easy to paddle and tracks straight, without having to make constant corrections. Can't wait to get it on the sea next year. Huge thanks to Nick at Vortex for being so helpful and for getting my kayak to me on a the next day delivery, so that I could enjoy the bank holiday sunshine. Mark, Leamington Spa, Warks.